Engagements

Practical analytics work that ties review tone to the moments shoppers decide to buy, hesitate, or leave.

We work with catalogue, customer-care, and trading teams who already collect reviews but struggle to see which tones move conversion. Each engagement produces charts, annotated verbatims, and a spoken walkthrough your stakeholders can take into the next trading meeting.

Review Theme Mapping

Cluster verbatims into named themes with tone labels so category and care teams share one vocabulary.

10–14 days
Fixed fee from £2,400

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Sentiment-to-Conversion Audit

A timed reading of your review corpus with sentiment scores placed beside the funnel steps where conversion softens.

3–4 weeks
Fixed project fee from £4,800

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Stakeholder Visualisation Pack

Poster-style charts and speaker notes that translate sentiment findings for board, brand, and operations audiences.

5–8 days
From £1,650 per pack

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